At Equa bank, we are here for you. We are ready to help you in this extraordinary and difficult situation. You can order and access most of our products and services online. Of course, we also operate through our branch offices. You can find an up-to-date list of our branch offices and their hours of operation on our website.
I urgently need to make a payment transaction. What should I do?
If you are our client, then you can make the vast majority of financial transactions online through your Internet banking or in the mobile app, where you can place domestic and foreign payment orders, check your account balances, take out a loan, request and activate a payment card, etc. Our Client centre operators are also at your disposal. You can contact them by phone, chat or e-mail.
Can I still open an account at Equa bank right now?
If you are not our client yet, you can easily open an account online. All you need are two forms of ID and at the end of the application process you simply send a verification one-crown payment from an account at a different bank. Your account will be set up in just a few minutes and you can even open it from the comfort of your own home.
Where can I find the nearest open branch office?
You can find a list of all of our branch offices on our website. Most of our branch offices, including those located in shopping centres, are now open Monday through Friday from 9 a.m. to 5 p.m. The list also contains all of the branch offices’ telephone numbers, which you can call - our bankers will be happy to help you by phone as well.
Do I have to wear a face mask when I'm going to your branch?
We respect the recommendations of the government and want to assure you that our highest priority is the health and safety of you and our employees. We therefore ask that you cover your mouth and nose when you enter the branch. At the same time, please keep a distance of at least two meters between branch employees and other clients.
Of course, our products and services are also available to you online. You can handle the vast majority of financial transactions online in your internet banking or mobile app.
Are all Equa bank ATMs operating now or are operations limited?
All of our ATMs are operating, with the same hours of operation as the branch offices, most of which are now limited to Monday through Friday from 9 a.m. to 5 p.m. In addition to our 16 deposit ATMs, you can withdraw cash at more than 5,000 ATMs across the entire Czech Republic free of charge, regardless of which bank owns the ATM.
I can’t get through to the Equa bank Client centre. Is the Client centre operating on a limited basis?
Right now you may encounter occasional network overload problems among telecommunications services providers, which is why some of you may have trouble getting through to the Client centre. However, we would like to assure you that our Client centre operators are working in full mode every day from 8 a.m. to 8 p.m. and trying to answer your questions as fast as possible. You can also contact us via e-mail at firstname.lastname@example.org. Thank you for your patience.
Is it safe to make payments online?
Yes, but you always need to follow the principles of safe online behaviour, and that’s true not just now, in the current situation. Take a look at the principles of using Internet banking, most frequent fraudulent techniques and safe use of payment cards.
Is it better to make purchases and payments online right now?
Definitely. Due to the compulsory quarantine, it is truly better to stay home and make all your purchases online if possible. The easiest way of paying online is to use our mobile app. All you have to do is sign in to the app, have a preferred telephone set up for authentication of payments and allow notifications from the mobile app.
If you use Internet banking, the sign in and payment confirmation will take place in the customary way. When you are redirected to the merchant’s payment portal during a purchase, just authenticate the card payment with the text message authorization code.
Is it better to use a contactless payment card in stores now?
If you have to go shopping in a store, we recommend using an Equa bank contactless payment card that you simply hold over the payment terminal without having to touch any buttons. You can also pay in stores with your mobile phone or smart watch with Google Pay or Apple Pay
Will you let clients who lose part of their income because of the current situation postpone their instalments?
Whenever our clients have found themselves in difficult situations, we have been ready to help them address the situation. And that’s our approach today, too. If the current situation has affected you, we will work with you to try to find a suitable solution.
We will assess each case and situation individually and then we will work with you to arrive at a possible solution together. Postponement of instalments is one option. But this does not mean that we will postpone instalments for everyone who requests a postponement.
If the current situation has already affected your income, please send us an e-mail at email@example.com. In the e-mail please provide your first name, surname, birthdate, and whether you have a loan or mortgage. Try to describe your situation in the e-mail. We would like to know your income-earning profession, whether the current situation has already affected you or when you expect that it will affect you. We are sure to find a suitable solution together.