• Why use your mobile phone to pay in stores?

    You have your mobile phone on hand almost all the time. When you go out to lunch with co-workers, you don’t have to take your wallet along or fish it out of your purse or backpack.


    Just a few seconds after you add your Equa bank payment card to your Apple Wallet or Google Pay, you can go to the nearest store and see how easy it is to pay with your mobile phone.

  • I have an Android and want to use Google Pay

    TIP: Did you know that newly you could add the card to Google Pay from our mobile app immediately upon opening an account, without having to wait for your card to reach your mailbox?


    Add your card in 3 simple steps:

    • Open the detail of the card on the tab with your name.
    • Click on the Add to Google Pay button.
    • Confirm adding of your card.

    Start shopping in brick-and-mortar shops immediately upon opening a current account up to the amount of your daily limit of CZK 50,000.


    Should you wish to add your card directly through Google Pay, wait for your card to be delivered by mail and check the simple video tutorial below, on how you can add your card in Google Pay.


    In addition, your mobile telephone needs to run on Android 5.0 and higher and have the NFC technology (Near-Field Communication).


    Watch how to add your card:




    You can use the Google Pay service wherever you see these symbols:

  • How to pay in stores with Google Pay

    Payments up to CZK 500:

    1. Turn on your mobile phone screen (it doesn’t have to be unlocked) and then hold your phone over the payment terminal.

    2. Wait for the payment to go through. You’ll get a transaction confirmation in the app.

    3. In some cases, for example with older payment terminals, you will be asked to enter a PIN code on the terminal to increase security.

    4. If you don’t unlock your phone during three consecutive payments, you will be asked to unlock your screen during the fourth transaction and to hold your phone over the payment terminal again.


    Payments over CZK 500:

    1. Unlock your screen using your passcode (numerical code, Pattern password or fingerprint) and hold your phone over the payment terminal.

    2. Wait for the payment to go through. You’ll get a transaction confirmation in the app.

    3. In some cases, for example with older payment terminals, you will be asked to enter a PIN code on the terminal to increase security.

    4. If your screen is lit up but locked when you hold your phone over the payment terminal, you will be asked to unlock it with a passcode. Then hold your phone over the terminal again and the payment will take place.

  • Frequently Asked Questions

    Do you have other questions about paying with your mobile phone? You might find your question and the answer below.


    Do I have to have Internet access in my phone to pay?


    No. You only need Internet access when you add your card to Google Pay. Occasionally when you’re paying the transaction might not synchronize. We recommend occasionally connecting to the Internet to ensure the reliability of these payment methods.


    I’m having trouble adding my card to Google Pay


    Make sure your mobile phone supports NFC technology (in phone settings) and that you’re connected to the Internet. Adding a payment card to Google Pay works in the Czech Republic and western Europe and you can add a card to up to five devices.


    Where can I see my transaction?


    You can find an overview of all of your payments in your Internet banking or Equa bank mobile app. In the Google pay app, you can only see the last ten transactions completed using the app.


    What do I do if I no longer want to use a card in my mobile phone or I want to turn off the service?

    ​​​​​​​

    You can remove a card in Google Pay by clicking on Remove next to the given card. If you aren’t going to use the phone any more or you will be giving it to another person to use, you need to remove the card in Google Pay. That does not cancel regular plastic cards.